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How to Confront: Soft vs. Harsh

I stumbled across this picture contrasting a harsh start-up and a soft start-up in a confrontational conversation. Dr. Gottman explains in his book, "The Seven Principles of Making Marriage Work", that he can tell whether a conversation is going end well or not by the first three minutes. Conversations generally end the way they begin. If you'd like your conversations to end positively, soften your approach.

family counselor, christian counselor, heather lokteff
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